View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0000197 | Windows and other desktop OS | Server | public | 2016-08-16 09:51 | 2016-09-03 09:48 |
| Reporter | DigitalMy | ||||
| Priority | normal | Severity | major | Reproducibility | always |
| Status | resolved | Resolution | fixed | ||
| Platform | IBMPC | OS | Windows | OS Version | 2008R2 |
| Summary | 0000197: Roles or Features are failed to open in server manager of Windows server 2008R2 | ||||
| Description | also WindowsUpdate error 80073712 on search for updates looks like OS components damaged | ||||
| Tags | No tags attached. | ||||
| FinishDate | 2016-08-23 | ||||
| StartDate | 2016-08-13 | ||||
| WasteTime | |||||
| PriorityIndex | 5 | ||||
| LaboriousnessIndex | 5 | ||||
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Installed Windows6.1-KB947821-v34-x64.msu -> no changes %SYSTEMROOT%\Logs\CBS\CheckSUR.log has only one error: Checking Packages (f) CSI Unable to Query Store Version 0x00000002 00000004 No store version format found; DLL store format 0.0.0.6 Run WindowsUpdateDiagnostic.diagcab -> it failed to fix Run DISM.exe /Online /Cleanup-Image -> unknown command sfc /scannow -> failed it may be started in safe mode... |
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started update from CD to the same version 2008R2 -> failed searched for damaged part attrib -s -h C:\Windows\system32\config\components and found COMPONENTS to be 256KB (almost empty) |
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found the following tasks damaged: %SYSTEMDRIVE%\Windows\System32\Tasks\ Microsoft\Windows\Customer Experience Improvement Program\Server\ServerCeipAssistant HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Customer Experience Improvement Program\Server\ServerCeipAssistant HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{D49A10DA-0F70-4779-BD96-B2D976A4F2E3} Microsoft\Windows\Customer Experience Improvement Program\Server\ServerRoleCollector HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{7A2C0EAE-D44F-4D03-A852-41F4AFEBE42D} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Customer Experience Improvement Program\Server\ServerRoleCollector Microsoft\Windows\Customer Experience Improvement Program\Server\ServerRoleUsageCollector HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{69110D7B-41DC-4E9D-BDD3-C826C7DB613B} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Customer Experience Improvement Program\Server\ServerRoleUsageCollector Microsoft\Windows\SoftwareProtectionPlatform\SvcRestartTask HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{639C8FF9-34CB-4713-A67D-7F5A272F2B90} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\SoftwareProtectionPlatform\SvcRestartTask deleted them from folders, from registry, and imported from XML ServerRoleCollector had issue in log |
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Taken COMPONENTS file from other server 47872KB and replaced damaged. after that "sfc /scannow" -> running good, but cannot fix all errors, and Server manager cannot add or remove roles |
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DISM Provider Store: PID=4872 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect |
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Try to remove certification server role. Failed. ServerManagerCmd.exe -remove ADCS-Cert-Authority -restart Failed. RESOLVED: After changed "COMPONENTS" file, run setup of windows from installation media and upgraded to the same OS version. Good, after upgrade possible to delete role and use other things. Some settings were lost: RRAS security tab, DNS zones tab, terminal server port - manually restored\re-entered\re-saved. |